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10071 Wadsworth Pkwy, Ste 200
Westminster, CO 80021

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Safety Measures and Updates on COVID-19

group of doctors with eye chart and glasses

Stay informed about COVID-19.


Our practice is working to keep you informed of new operations and changes we are making to accommodate COVID-19 and keep our staff and patients safe. We are #doingourpart to keep urgent eye care patients out of the ER to help relieve the strain on hospitals.

To be clear, under a stay-at-home order you are permitted to leave your house for essential and emergency health care. Currently, stay-at-home orders have been extended in Jefferson County, Colorado, until May 8th, 2020, but you can stay up-to-date with Governor Polis here.

IMPORTANT: If you believe you experience these symptoms of pink eye, you should evaluate yourself for further signs of illness and call your primary care physician. There may be evidence that pink eye could be an early symptom of COVID-19. Evaluate your children for these symptoms as they often touch their eyes and face. There may also be evidence that pets could exhibit symptoms. Just be aware of your environment and the health of your loved ones.

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IMPORTANT NOTE FOR CONTACT LENS WEARERS: If you believe you have symptoms of COVID-19 it’s been recommended by the American Optometric Association to temporarily stop wearing contact lenses. The virus has shown to be present in tears and eye secretions in infected individuals, even those who have recovered. If you believe you have symptoms or are told by a primary care doctor that you are presumptive positive, please call our office for personalized instructions on contact lens wear. Contact lenses are not damaging to your eyes, but if you can limit touching your eyes by not wearing contacts, you will help slow or prevent the potential spread of the virus to other surfaces or persons in your home. We will continue to post updates here as we learn more about this issue.

contact lenses

Even during stay-at-home orders our office is remaining open to serve essential and emergency needs.

Please DO NOT hesitate to call if you have:

  • Trauma: blunt force, projectile, foreign object in eye, chemical burn, scratch.
  • Flashes/Floaters/Halos: sudden flashes of light, with or without pain.
  • Urgent Contact Lens Complications: redness, pain, sensitivity to light are potential signs of corneal damage or dangerous infection.
  • Sudden Vision Loss: gradual or acute blackout, tunnel vision, blind spots.
  • Sudden Vision Changes: Sudden blurriness or double vision.
  • Drooping Eyelid: sudden or acute.
  • No Current Vision Solutions: If you have lost or broken your ONLY pair of glasses we will see you for a replacement. bigstock Cheap plastic reading glasses 1280X853
  • If you are out of contacts, we may be able to extend your prescription until you are able to schedule an eye exam. Check out our new contact lens ordering button on our homepage!
  • Out of Prescription Eye Drops or Medication: some prescriptions may be extended over the phone at this time. Please call to check.
  • Diabetic check-ups are permitted
  • Glaucoma check-ups are permitted
  • Any other medical routine check-ups for Hypertension, Macular Degeneration, or a history of retinal concerns.
  • You may contact us to discuss telehealth. From what we know, all major insurances are paying for telehealth sessions related to COVID-19 concerns. senior man in thought2


As we work toward a “new normal” here are some of the safety measures we’ve enacted in our office:

  • We cannot accept walk-ins at this time. All visitors must have an appointment.
  • Adjustments to eyeglasses are postponed during this time to abide by social distancing measures. But our opticians are available by phone to walk through some small temporary adjustments that can be made at home if glasses are extremely uncomfortable.
  • Appointments are spaced out to allow the staff time to clean and disinfect surfaces between patients.
  • All patients are required to wear a face mask and wash their hands upon entering the office before touching any surface or using pens, chairs, door handles, etc.
  • Temperatures are taken during sign in. Staff temperatures are taken and monitored throughout the day.
  • Frames that are touched by shoppers are set aside for cleaning and disinfecting.
  • Copays and bills may be paid electronically.
  • Eyewear orders can be shipped to your home.
  • Contactless pick-ups can be arranged outside our front office doors.
  • Any high-risk patients are immediately led to an exam room to limit exposure with others.
  • We’re limiting extra visitors or children in the office.

These safety measures are likely here to stay for the foreseeable future.

We can all make a contribution to the safety of our community.

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We are here to help. If you think you need essential or emergency eye care, please call us.

You’re part of our family!

UPDATE: Eye Care During COVID-19

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Dear Family & Friends,

Our aim is to keep you informed as changes are made to accommodate the spread of COVID-19 in our community.

To be clear, under a stay-at-home order you are permitted to leave your house for essential and emergency health care. Starting in April 2020, everyone must wear a face mask or cloth that covers their nose and mouth when in public (in Colorado) until further notice. This can include a bandana or ski mask, but many cloth face masks are available online.

IMPORTANT: If you have symptoms of conjunctivitis like: redness, pain or irritation, gritty feeling, or sensitivity to light, please evaluate yourself for further signs of illness and call your primary care physician first.

Some kinds of eye care are essential or emergencies and we will remain open to serve these needs. Periodic, medical check-ups for glaucoma, diabetes, and macular degeneration count as essential services.

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DO NOT hesitate to call if you have:

  • Trauma: blunt force, projectile, foreign object in eye, chemical burn, scratch.
  • Flashes/Floaters/Halos: sudden flashes of light, with or without pain.
  • Urgent Contact Lens Issues: redness, pain, sensitivity to light are potential signs of corneal damage or dangerous infection.
  • Sudden Vision Loss: gradual or acute blackout, tunnel vision, blind spots.
  • Sudden Vision Changes: Sudden blurriness or double vision.
  • Drooping Eyelid: sudden or acute.
  • Out of Prescription EyeDrops or Medication: some prescriptions may be extended over the phone at this time. Please call to check.
  • Diabetic check-ups are permitted
  • Glaucoma check-ups are permitted
  • Any other medical conditions including anyone who has hypertension, takes high-risk medications, has Macular Degeneration, or a history of retinal concerns.
  • No Current Vision Solutions: If you have lost or broken your ONLY pair of glasses we will see you for a replacement. If you are out of contacts, we may be able to extend your prescription and ship extras to you.

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Other appointments, like routine vision exams, will need to be postponed. We appreciate your patience and understanding and will reach out to you as soon as possible to reschedule.

If you're waiting for eyeglasses or contact orders, please call to schedule a pickup time. These appointments will be limited to allow for social distancing. Alternatively, we may ship them to you via USPS for $10. Please contact us if you would like to arrange shipping.

Contact us with any questions. We are here to help you. 303-427-2020

Thank you,

Drs. Rob & Loree Wagner

Family Vision Center



We’re Here for You During COVID-19 in Colorado

March 18, 2020.

Dear Family,

We want to say we sincerely hope you, and your friends and family, are staying healthy and keeping a positive mindset during this trying time.

We are currently maintaining regular business hours for appointments ONLY, with increased precautions.

We are taking many steps according to CDC guidelines to curb the spread the COVID-19 coronavirus.

  • Our doors are open to appointments only. If you need to pickup glasses or contacts please call to schedule. This way we can maintain a low level of patients in office.
  • You will be asked to wash your hands upon entering the office.
  • All patients who are feeling unwell, coughing, or have a pre-existing condition are asked to cancel their appointments.
  • All commonly touched surfaces and machines are being cleaned and sanitized twice as often as usual, and always between patients.
  • Lobby seating has been rearranged to allow for social distancing.
  • Frames are being cleaned between patients.
  • Several exam rooms are dedicated to high-risk patients only, so we may maintain a sanitary environment.
  • Glasses and contacts may be shipped directly to your home to avoid coming into the office. *Some exceptions may apply.
  • Hand sanitizer and extra hand-washing stations are available throughout the office.
  • Billing due dates have been extended.

Most importantly: We want you to know we are here for you. If you need healthcare guidance, even outside of eyecare, please don’t hesitate to call.


It is most important to not overwhelm our healthcare facilities and staff. Self-isolation is the first step. Only proceed to a doctors office or healthcare facility after calling them to discuss your symptoms.


The following resources include reliable and updated facts from the WHO, CDC, and NIH concerning symptoms, precautions, and other pertinent information on the current COVID-19 situation. We will continue to adapt as this information changes.

Symptoms to watch for:

Fever, tiredness, and dry cough. Some may experience aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people will have no symptoms. Others who develop difficulty breathing may need medical attention. People over the age of 60 and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.


Now… breath. Wash your hands. Enjoy the Colorado sun.

Thank you for being part of our Family!

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7 Reasons to Choose Glasses at Family Vision Center!

7 Reasons to Choose Glasses at Family Vision Center!

As part of our family you’ve probably shopped our selection of frames during your visit. We have a wide range of unique frames and designer lines but there are many other considerations beyond style when choosing your next pair of eyeglasses.


7 considerations for eyeglass purchases:

  • Personalized Fitting
  • Optimal Clarity
  • Comfort & Fit
  • Free Repairs & Adjustments
  • Year-round Sun Protection
  • Computer Glasses
  • Workspace or Safety glasses


Personalized Fitting

Many people are drawn to Warby Parker’s trendy frames and cute names but you might be sacrificing many important services when you order online. Family Vision Center opticians are board certified, and specialize in customizing your frames in many different ways. Their expertise ensures a valuable purchase: quality frames that fit you comfortably and lenses with optimal clarity at every distance. These factors are especially important for anyone wearing bifocal, trifocal, or progressive lenses.

Optimal Clarity

Large or unusual frame shapes can create distortion at the edges of your field of vision. Lenses are essentially curved prisms that are customized to the refractive needs of your unique eyes. Because we customize lenses right here in our office, our opticians can accommodate for even the most difficult distortions that can exist.



Comfort and Fit

Sometimes it’s hard to adjust to a new pair of glasses. An incorrect fit can be painful, cause headaches and make you feel frustrated with a new pair. Our opticians are always here for free adjustments and custom alterations to make your eyeglasses as comfortable as possible, and you have 90 days from the time of your exam to “test” the prescription.

Free repairs and adjustments

Through daily wear and tear you may occasionally need adjustments to tighten or straighten your frames. Sometimes a small tune-up can even re-align your field of vision.

Maybe you’ve lost a screw, a lens popped out, or your frame was bent in an accident. We can help with free repairs on eyewear purchased at Family Vision Center. *Some repairs may require a replacement piece or may be unfixable (cracked plastic, torn metal) but every pair of eyewear purchased at Family Vision Center comes with a 1 year replacement warranty. Ask our friendly Opticians for more information.


The sun is amazing but we all need protection from that thing! Whether you’re wearing glasses or contacts, all Optometrists agree that our eyes need protection from harmful UV rays for long-lasting eye health. Protecting your vision can be easy and stylish with a wide range of shade designs, tints, and polarizations. Every moment you’re outside in sunny Colorado is a moment worth wearing eye protection!


Computer Glasses

Low Wavelength Blue Light Blocking technology can be included on Family Vision Center lenses!

Do you feel dizzy after a long day of scrolling? You may work at a computer for much of the day or enjoy long hours of entertainment in front of a screen. Your eyes can become stressed by the emittance of low wavelength blue light from the many digital screens we use throughout the day.

This blue light can cause frustrating headaches for many people, nausea, or vertigo… not to mention potential harm to your retina. Our doctors and opticians often recommend lenses that block harmful blue light and relieve stress on your eyes. These glasses can be custom made for your daily work station as computer glasses so you can easily focus at an optimal distance.

Workspace, Safety, and Sport Glasses

Maybe you have hobbies that require lots of eye concentration; sewing, knitting, reading, playing music, building miniatures, or crafting. We can create a custom pair of glasses for the specific distance needed for your activity. This can also significantly reduce eyestrain and make your hobbies even more enjoyable.

Welding, woodworking, or carpentry… these trade skills (or hobbies) come with risks. While traditional safety goggles are protective, they are certainly a hassle to wear over prescription eye glasses. Trade in your standard safety goggles for custom, prescription safety glasses. This will give your eyes the protection they need from shards of metal, splinters flying through the air, or other dangerous shrapnel, while providing clear vision for the task. *Check with your employer for coverage on safety glasses— they may have insurance to cover the costs for you!

Are you an avid sports player? Many of our athlete patients opt for prescription sport glasses, like the example below, rather than contacts. These goggle-type glasses provide more protection during high-impact sports like racquetball or basketball.


Thanks for tuning in!

We look forward to seeing you at your next eye exam.

~Family Vision Center

Why It’s Better to Buy Contacts at Family Vision Center

If you wear contact lenses and think you can get a better deal online, you’re missing out! Plus, there are a few serious things you should consider before buying from big discount websites.

Contact Lens Photo

As a private practice, Family Vision Center uses our relationship with contact lens manufacturers, like Bausch & Lomb and Johnson & Johnson (Acuvue), to give you the best prices on annual contact lens purchases.

Don’t believe us? We’re happy to give you a quote. Call us at 303-427-2020.

Here are the benefits of ordering an annual supply of contacts at Family Vision Center:

  • Generous manufacturer rebates ONLY available at private practices (often higher in value than Big Box retailers’ instant rebates)
  • Use your In-Network benefits! Why pay all year for your vision plan if you can’t maximize your material benefits? Most VSP plans offer $120-$200 off contacts and many EyeMed plans offer up to $130 off contacts.
  • $5 discount per box— a thank you from Drs. Rob and Loree Wagner. When you buy an annual supply each $5 discount adds up!
  • Free shipping to your home address for an annual supply
  • Free travel cases and solution (as available)
  • Return un-marked, un-opened boxes for credit on your next years’ supply
  • $100 credit to use on a complete pair of prescription glasses and sunglasses or a $99 pair of non-prescription sunglasses (don’t forget to wear sun protection with your contacts!)
  • Included lessons on safe contact lens use for new wearers; how to clean, remove, and handle your contacts so you never endanger the health of your eyes.
  • Rotating selection of coupons for eye drops and solution, available at the front desk

During your eye exam Drs. Rob and Loree Wagner will make you their number one focus; fitting you with the most comfortable contact lenses for your eyes, ensuring the best vision possible for your prescription. They use the latest technology to evaluate, diagnose, and educate you about the best contact lenses for your unique eyes.Safe Contact Wear

Remember, contact lenses are medical devices so it’s important to wear the correct lenses as prescribed to avoid any long-term or permanent damage.

Three serious things to consider before buying contacts online:

  • Many online sites are not reputable. They may be selling expired, or soon-to-expire contacts, or illegal product not made in the USA which may not be up to FDA “medical device” standards.
  • If they don’t require your prescription… it is a scam. Because contact lenses sit on surface of your cornea they can carry potential health risks. All lenses, even decorative ones, are legally required to be fit and prescribed by an Optometrist.
  • “Discount” sites may mislabel product, sending you the wrong lenses made of different material and putting you at risk for serious eye concerns; allergic reactions, corneal abrasions, or worse. One that comes to mind is the popular Hubble contacts site, whose product is not the quality they claim.

At Family Vision Center we want to educate you about proper eye health, as well as serving all your vision needs. In the case of contact lenses, what you don’t know can hurt you, and there are a lot of factors to consider. If you have any concerns about your contacts or eye health we are here for you.


*Even if you’re not yet a patient at Family Vision Center you can still purchase contacts by calling 303-427-2020 with your contact lens prescription.


WE REQUIRE APPOINTMENTS FOR ALL VISITORS. DO NOT ENTER THE BUILDING WITHOUT AN APPOINTMENT. You must cancel your appointment if you have any symptoms of illness.

Effective May 17.2021, per CDC guidelines, masks will be optional for those patients who are fully vaccinated. We will continue to require face coverings to be worn tightly, fitting over your nose and mouth, for those who have only received one dose of vaccine or are not vaccinated. Please see our website for detailed safety operations in line with the CDC requirements.